Delivery Information

Order Processing Time

• It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
• Generally, orders are shipped within 3-5 working days of order confirmation/payment. Orders made on the weekends might experience delay.
• Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Delivery Time

Total Delivery Time = Processing Time + Shipping Time(depending on your location). Some European countries may be longer, but the total shipping time will not exceed 25 days.

Tracking

• You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
• Tracking information may take 48 to 72 hours to update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

If your order is delayed, please contact us via email [email protected], we will check the situation with the transportation company in time.

Thanks for your understanding and support.